The tourism industry continues to push through for recovery during its rocky road of the last 18 months. When you share optimism and attention with not only your customers, but also with your employees, you can hope for smoother sailing next year and beyond. How, you ask? By supporting your employees to ensure they deliver on the product and service that your customers desire.
As a former tourism industry veteran and newly turned entrepreneur/business owner, one aspect I love about my business is the collaborative work I do with organization leaders and their teams to create a stronger workplace culture. Recently I had the opportunity to facilitate two separate in-person staff retreats.
In observing both organizations’ leaders (each equally incredible and at the top of their game), I was reminded that a successful boss possesses one critical trait: Effective leaders understand that by being open to identifying and fulfilling the needs of their employees, it makes them a better leader, while translating into overwhelming growth and success in business and beyond.
So, how do you help your employees reach a transformative state that pushes your business into unfamiliar territory? Through a well-planned staff retreat. A properly run staff retreat will address three key needs:
